WHAT IS YOUR RETURN POLICY?
Any returns of unopened and unused products will be accepted within 30 days from the shipment date. All returns are credited in the original form of payment. Please contact our customer service team at firstname.lastname@example.org to start the return process. All sale items are final sale and may not be returned or exchanged.
WHEN CAN I EXPECT MY ORDER?
Once your order has been shipped, you will receive an email confirmation with a tracking number. Usually, you can expect it to arrive within 7 business days. If you don’t receive your order, contact our customer service at email@example.com and a representative will reach out to you within 48 hours to resolve the issue.
WHAT IF THE PRODUCT I NEED IS OUT OF STOCK?
Our cosmetics sell fast! If what you’re looking for is currently unavailable, you can either keep checking back (we get new stock weekly!) or contact our customer service team at firstname.lastname@example.org to be notified when your item is back in stock.
DO YOU SHIP INTERNATIONALLY?
Currently we do not ship internationally.
DO YOU CHARGE FOR SHIPPING?
We charge a flat rate of $10 for all orders.
HOW IS MY PAYMENT INFORMATION PROTECTED?
GirlBoyBeauty.com maintains physical, electronic, and procedural safeguards to help guard personally identifiable information. If transactions are offered on the site, transaction information is transmitted to and from girlboybeauty.com in encrypted form using industry-standard Secure Sockets Layer (SSL) connections to help protect such information from interception. girlboybeauty.com restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. Please be aware, however, that any email or other transmission you send through the internet cannot be completely protected against unauthorized interception.
DO YOUR PRODUCTS CONTAIN ANY ALLERGENS?
All our products are free of parabens, fragrances and common allergens like wheat and soy, among others. For specific allergen information about each product, see the ingredients sections on our product pages.
ARE YOUR PRODUCTS TESTED ON ANIMALS?
GirlBoyBeauty is a cruelty-free brand and the raw materials in our products are not tested on animals with the exception of our BeautyanDRAGyny eyelashes which we are in the process of converting to faux mink.
I DON’T SEE MY QUESTION HERE. HOW CAN I CONTACT SOMEONE?
Reach out to our customer service team at email@example.com and one of our representatives will get in touch with you ASAP.